1. Palm Garden Resort Hoi An
Family-Friendly Resort
Variety of services
Beachfront Beauty
Landscape and natural environment
From around 85$
private beach
1. Pros
1. Tranquil Beach Paradise
– Nestled right on the beach, the Palm Garden Resort offers a serene and peaceful escape from the hustle and bustle of daily life. Relax in the sun, enjoy beach cabanas, and take in the gorgeous view.
2. Location
– The resort’s strategic location, just a short drive from Hoi An’s old town, provides easy access to the city’s cultural treasures without the noise and crowds.
3. Room Upgrade
– Some guests have been pleasantly surprised by room upgrades, indicating the staff’s commitment to guest satisfaction.
4. Amenities Galore
– The Palm Garden Resort offers an array of amenities, including a gym, tennis courts, and even a kids’ club (though opinions on this vary).
2. Cons of Palm Garden Resort Hoi An
1. Inconsistent Service
– Multiple guests have reported mixed experiences with the hotel’s service, including slow or inattentive restaurant service and unaddressed room maintenance issues.
2.Room Quality
– While the rooms are generally described as “okay,” they don’t quite meet the expectations of a 5-star hotel. Some guests have encountered issues like broken balcony doors and air conditioning malfunctions.
3. Culinary Concerns
– The hotel’s food has received criticism for its pricing and quality, especially during dinner. Suggestions are made to explore dining options outside the resort.
4. Kids’ Club Controversy
– Discrepancies exist regarding the existence and quality of the kids’ club, implying potential issues with the resort’s advertised features.
5.Poolside Service
– Service at the resort’s pool is said to be slow and inefficient, with extended wait times for drink orders.
3. Conclusion
In conclusion, the Palm Garden Resort in Hoi An boasts a picturesque location and offers several desirable amenities. However, the overall guest experience appears to fall short of the expectations one might have for a 5-star resort. While there are moments of exceptional service and care, improvements in consistency and attention to detail are essential for a more satisfying stay.
If you’re planning a trip to Hoi An and considering the Palm Garden Resort, be prepared for a mixed experience. Consider exploring dining options outside the resort and managing your expectations regarding service quality. In the end, the beauty of the beachfront location might outweigh some of the resort’s shortcomings.
2. About River Town Hoi An Resort & Spa
Family-Friendly Resort
Exceptional Customer Service
Two large swimming pools
for children and adults
Great view and
value for money hotel
From around 60$
Diverse and delicious
breakfast provided
1. Pros
1. Warm Hospitality and Personalized Service
– From the warm welcome to personalized recommendations, the staff’s friendliness and attention to detail set the tone for a memorable stay.
2. Scenic Views and Comfortable Accommodations
– The River & Town View rooms offer spacious and clean interiors with balconies, providing guests breathtaking views of the serene river and charming town.
3. Photography-Friendly Atmosphere
– The resort’s support for photography enthusiasts, including floral arrangements and ambient lighting, enhances the overall experience for guests looking to capture special moments.
4. Exquisite Dining Experience
– The Soul Restaurant, located within the resort, serves high-quality Vietnamese cuisine in a charming setting. Guests rave about the diverse breakfast buffet with both Western and Vietnamese options.
5. Environmentally Conscious Amenities
– Small yet impactful eco-friendly initiatives, such as a water dispenser for bottle refills, reflect the resort’s commitment to sustainability, earning accolades from environmentally conscious travelers.
6. Family-Friendly Features
– Separate pools for adults and children, along with enclosed balconies for soundproofing, make the resort an ideal choice for families. Complimentary bike rentals and a beach shuttle add to the family-friendly appeal.
7. Exceptional Staff and Guest Care
– The attentive and friendly staff consistently go the extra mile, exemplified by thoughtful gestures like sending care packages to unwell guests.
8. Leisure and Recreation Facilities
– The resort offers a large, clean pool, a well-equipped gym, and a spa, ensuring that guests have ample opportunities for relaxation and recreation.
2. Cons
1. Inconsistent Room Comfort
– Some guests note issues with pillow quality, occasional noise disturbances, and concerns about the air conditioning system’s reliability.
2. Room Amenities and Aesthetics
– While rooms are generally praised, a few guests mention that TV sizes could be improved, and the aesthetic appeal of the breakfast buffet was higher than the actual quality of the offerings.
3. Conclusion
River Town Hoi An Resort&Spa emerges as a haven for those seeking a peaceful and authentic retreat. The resort’s strengths lie in its warm hospitality, breathtaking views, and commitment to eco-friendly practices. While some guests highlight minor concerns, the overall consensus is a positive one, with many expressing a desire to return and relish the unique charm of this Hoi An gem. Additionally, the resort is located a 20-minute walk to the night market and the metal bridge near the hotel can be noisy.
3. Bel Marina Hoi An Resort
Excellent Location
Close to Old Town
Variety of services
Balcony Views and an
Intimate Look at Local Life
Luxurious,
Modern Rooms
From around 66$
Perfectly Maintained
Pools
1. Advantages
1. Excellent Location Close to Old Town
– The Bel Marina Hotel is perfectly located to both the lively night market and Hoi An’s well-known Old Town, making it the ideal starting point for seeing the city’s cultural highlights.
2. Balcony Views and an Intimate Look at Local Life
– Accommodations featuring balconies give guests a breathtaking perspective of the neighborhood’s homes and streets, offering a genuine window into Vietnamese culture.
3. Luxurious, Modern Rooms
– The hotel’s modern, spacious rooms come equipped with all the facilities needed for a comfortable stay, including super king-sized beds.
4. Perfectly Maintained Pools
– The Bel Marina has two gorgeous pools, one near the scenic river and one on the rooftop, all of which are skillfully run by the friendly personnel.
5. Outstanding Customer Service
– Liz at the front desk and King at the concierge desk deserve special recognition for their constant efforts to make visitors feel welcomed and well-cared for. The well-trained staff regularly goes above and beyond to achieve this.
6. Fine Dining
– The hotel’s restaurant offers excellent cuisine, including a fantastic breakfast spread that accommodates a variety of dietary needs.
7. Convenient amenities
– For guests who want to be active while traveling, the hotel has a fully-stocked gym and other features.
8. Value for Money
– The Bel Marina Hotel offers outstanding value for your travel budget, especially considering its prime location and exquisite amenities.
2. Cons
1. Unfulfilled Room Amenities
– Contrary to what is stated online, not every room has a bathtub and a shower, which can surprise visitors.
2. Inconsistencies in Housekeeping
– A few visitors have complained about inconsistent housekeeping, citing things like neglected room cleaning and broken safes.
3. development is Underway
– Guests wishing to continue their exercise regimens may find it inconvenient as the hotel’s gym is presently undergoing development.
4. Transportation Issues
– A few visitors experienced problems getting around the hotel; cabs were underinsured, which led to extra costs.
5. Unfulfilled Upgrade Promises for the Hoi An Memories Show
– Although the hotel suggests the Hoi An Memories show, some visitors expressed disappointment over unmet promises.
3. Conclusion
Hoi An’s Bel Marina Hotel offers a variety of experiences. Travelers looking for luxury in this charming town will find it an appealing option because to its excellent location, contemporary amenities, and dedicated staff. But visitors should be ready for possible problems like unfulfilled hotel amenities, inconsistent housekeeping, and uneven gym development.
The hotel’s quick problem-solving demonstrates their dedication to providing excellent customer service. While the Bel Marina Hotel provides an opulent and comfortable stay, it’s important to take into account any potential difficulties while making travel plans to Hoi An. Consider the various benefits this hotel offers, but be mindful of the small annoyances you can have when there. Your trip to Hoi An is about to begin!
4. Almanity Hoi An Resort & Spa
Family-Friendly Resort
Exceptional Customer
Service
Large swimming pool
with a dedicated
children’s pool
Kids’ club with a variety of
activities and games
From around 100$
Variety of restaurants
and bars with
child-friendly options
1. Pros
1. Exceptional Service
– Staff members like Mai, Zippy, Vu, Yen, Binh, My, Hep, Kahn, Suong, Trang, Danh, Tan, Hai, Linh, Phuoc, and more receive accolades for their friendliness and attentiveness.
– Personalized service from airport transport to dining recommendations enhances the overall guest experience.
2. Prime Location
– Strategically situated for exploration, with the old town, An Bang Beach, and various restaurants in close proximity.
– A 10-minute walk to the old quarter offers convenience and easy access to the city’s charm.
3. Comfortable Accommodations
– Spacious and clean rooms, with a special mention of the loft room overlooking the inviting swimming pool.
– In-room amenities such as gowns, towels, and toiletries contribute to a comfortable stay.
4. Beautiful Outdoor Facilities
– Multiple swimming pools, including a luxurious heated pool in a basement sanctuary, create a serene atmosphere.
– Well-maintained outdoor spaces add to the overall appeal of the resort.
5. Culinary Delights
– Extensive breakfast buffet with made-to-order coffee delights guests.
– Quality meals and drinks at The Refinery showcase the diverse culinary offerings within the resort.
6. Relaxation and Activities
– Spa, pool, and complimentary activities like bike tours, koi feeding, and Vietnamese coffee classes offer a perfect balance.
– Attentive staff ensures guests feel pampered and engaged in enriching experiences.
7. Accessibility and Transportation
– Free airport shuttle service and the availability of bicycles contribute to overall convenience.
– Positive mentions of the driver, Vu, add a personal touch to transportation services.
2. Cons
1. Aging Rooms
– Some guests note that certain rooms are beginning to show signs of age.
– Suggested updates to bicycles indicate a need for ongoing maintenance and upgrades.
2. Slow Poolside Service
– While the pool itself is praised, a few reviews mention slow service in poolside areas.
– Constructive feedback offers insights for potential improvements in service efficiency.
3. Holding of Incidentals
– A few guests mention a delay in the return of money held for incidentals.
– Transparency in the handling of incidentals could enhance the overall guest experience.
3. Summary
Almanity Hoi An Resort & Spa stands as a testament to refined hospitality, offering a blend of luxury, convenience, and personalized service. The exceptional staff, beautiful facilities, and prime location make it a top choice for a memorable stay in Hoi An. While guests rave about the genuine smiles and outstanding service, constructive feedback about aging rooms and service speed provides valuable insights. Plan your visit to this tranquil oasis, and let the warmth and hospitality of Almanity Hoi An Resort & Spa elevate your experience in this enchanting city.
5. La Siesta Hoi An Resort & Spa
Family-Friendly Resort
Exceptional Customer
Service
children’s pool and
kids club
4 different
swimming pools
From around 80$
Varied Dining Options
1. Pros
1. Terrace Suite Package
– La Siesta Hotel offers a remarkable Terrace Suite Package that caters to your every need. This package includes two-way airport transfers, complimentary dinners, daily breakfast, rejuvenating massages, and exciting tours, ensuring that your stay is filled with delightful experiences.
2. Rustic Elegance
– The rooms at La Siesta Hotel are beautifully designed with a rustic touch. Featuring a King-size bed, polished wooden floors, a separate toilet and shower, and an outdoor spa bath on the spacious terrace with deck chairs, they provide a serene and comfortable environment.
3. Anniversary Special
– If you’re celebrating a special occasion, La Siesta Hotel will go the extra mile to make your stay unforgettable. Guests have praised the hotel’s staff for their thoughtful decorations and personalized touches, creating a warm and welcoming atmosphere.
4. Exceptional Service
– The staff at La Siesta Hotel, particularly the guest relations officers, are known for their warmth and attentiveness. They offer recommendations, answer your questions, and even serve as mobile concierges, ensuring that your every need is met.
5. Pools and Spa
– For those seeking relaxation, La Siesta Hotel boasts four pools, including a soothing saltwater pool, and a spa that will rejuvenate your senses, providing a perfect retreat.
6. Diverse Breakfast Options
– Start your day with a delectable breakfast featuring a diverse range of local and continental dishes, ensuring there’s something for every palate.
7. Lush Greenery
The hotel’s lush, green surroundings create a tranquil and visually pleasing environment that sets the stage for a memorable stay.
2. Cons
1. Distance from Town
– While the hotel’s peaceful location is a plus, it may require a 10-15 minute walk to the bustling town, which could be a challenge in hot weather. The shuttle service, although available, may not run on a very regular schedule.
2. Room Soundproofing
– Some guests have reported issues with room soundproofing, leading to occasional disturbances from neighboring rooms and hallways.
3. Room Size
– In some cases, guests have found certain rooms, particularly those in the older wing, to be relatively small. Improved lighting could enhance the overall experience.
4. Outdated Bathrooms
– A few guests have noted that certain rooms have outdated bathroom facilities.
3. Conclusion
La Siesta Hotel in Hoi An offers a delightful and memorable stay overall, with a range of attractive amenities and personalized service. While it’s important to consider the distance from the town, room soundproofing, room size, and bathroom condition, the majority of guests have left with cherished memories of their stay. For travelers seeking a serene and beautiful retreat in Hoi An, La Siesta Hotel stands as an excellent choice. Book your stay now and prepare to discover the tranquility of this remarkable resort. Your unforgettable Hoi An adventure awaits at La Siesta Hotel.
