Summary of Reviews Almanity Hoi An Resort & Spa in Hoi-an , Vietnam

taelim Kim

Updated on:

Family-Friendly Resort

Exceptional Customer
Service

Large swimming pool
with a dedicated
children’s pool

 Kids’ club with a variety of
activities and games

From around  100$

Variety of restaurants
and bars with
child-friendly options

1. About Almanity Hoi An Resort & Spa

Embarking on a family vacation is a quest for the perfect blend of comfort, service, and an environment that caters to every member’s needs. Almanity Hoi An Resort & Spa emerges as a haven for families seeking a holistic experience in the heart of Hoi An. Recent guest reviews tell a compelling story of this family-friendly retreat, unveiling the resort’s strengths and areas for improvement. Let’s dive into the details, highlighting why Almanity Hoi An Resort & Spa is not just a destination but a nurturing oasis for families in search of tranquility.

2. Review summary

1. Pros

1. Exceptional Service
   – Staff members like Mai, Zippy, Vu, Yen, Binh, My, Hep, Kahn, Suong, Trang, Danh, Tan, Hai, Linh, Phuoc, and more receive accolades for their friendliness and attentiveness.
   – Personalized service from airport transport to dining recommendations enhances the overall guest experience.

2. Prime Location
   – Strategically situated for exploration, with the old town, An Bang Beach, and various restaurants in close proximity.
   – A 10-minute walk to the old quarter offers convenience and easy access to the city’s charm.

3. Comfortable Accommodations
   – Spacious and clean rooms, with a special mention of the loft room overlooking the inviting swimming pool.
   – In-room amenities such as gowns, towels, and toiletries contribute to a comfortable stay.

4. Beautiful Outdoor Facilities
   – Multiple swimming pools, including a luxurious heated pool in a basement sanctuary, create a serene atmosphere.
   – Well-maintained outdoor spaces add to the overall appeal of the resort.

5. Culinary Delights
   – Extensive breakfast buffet with made-to-order coffee delights guests.
   – Quality meals and drinks at The Refinery showcase the diverse culinary offerings within the resort.

6. Relaxation and Activities
   – Spa, pool, and complimentary activities like bike tours, koi feeding, and Vietnamese coffee classes offer a perfect balance.
   – Attentive staff ensures guests feel pampered and engaged in enriching experiences.

7. Accessibility and Transportation
   – Free airport shuttle service and the availability of bicycles contribute to overall convenience.
   – Positive mentions of the driver, Vu, add a personal touch to transportation services.

2. Cons

1. Aging Rooms
   – Some guests note that certain rooms are beginning to show signs of age.
   – Suggested updates to bicycles indicate a need for ongoing maintenance and upgrades.

2. Slow Poolside Service
   – While the pool itself is praised, a few reviews mention slow service in poolside areas.
   – Constructive feedback offers insights for potential improvements in service efficiency.

3. Holding of Incidentals
   – A few guests mention a delay in the return of money held for incidentals.
   – Transparency in the handling of incidentals could enhance the overall guest experience.

3. Summary

Almanity Hoi An Resort & Spa stands as a testament to refined hospitality, offering a blend of luxury, convenience, and personalized service. The exceptional staff, beautiful facilities, and prime location make it a top choice for a memorable stay in Hoi An. While guests rave about the genuine smiles and outstanding service, constructive feedback about aging rooms and service speed provides valuable insights. Plan your visit to this tranquil oasis, and let the warmth and hospitality of Almanity Hoi An Resort & Spa elevate your experience in this enchanting city.

3. Ratings & Real Reviews

 “Recently stayed at the Almanity Hotel in Hoi An & can thoroughly recommend this Resort. The service was terrific & the location is perfect for the old town, making it easy to explore all that the old town has to offer.
There are a few people I would like to say thank you to as they looked after me during my stay and are the friendliest & most helpful people I have come across during my travels. They are:
Mai – Breakfast Service – always greeted me with a smile
Zippy – Front of House – made me feel welcome upon arrival and was always helpful & provided great recommendationsVu – Airport Transport – met me with a smile & was friendly, making me feel glad to have arrived
Yen – Back of House – always had a smile & looked after me during dinner & breakfast service
Binh – Front of House – helped me with printing out my numerous changed travel documents – couldn’t do enough
My – Front of House – always with a smile & looked out for me during my stay.
All of the above people made my stay all the more enjoyable & relaxing. Nothing was ever too much trouble & they couldn’t do enough for me.
Would go back to the Resort although not in the middle of summer.”

  “Four of us stayed for a week and 2 of us stayed for an additional week because the hotel was so comfortable and the service was terrific. The restaurant and bar staff including  Hep taking cooking classes, Kahn on the coffee, Suong at the egg station, Trang at the pool/restaurant and our happy hour/cocktail hour waiters were very friendly and ready with a smile. Danh & Tan the lifesavers & Hai at the bicycles were very helpful. Linh at reception was great and got us a good deal to extend our stay. Thanks all for a wonderful time.”

 “We spent 6 nights at the hotel in a loft room, which was very spacious and looked onto the swimming pool yet still felt private. The rooms are simply furnished but very clean and spacious. The hotel provided gowns, towels, some basic toiletries, swimming towels, bicycles and umbrellas. The bicycles are quite old and could be replaced. The outdoor facilities are beautiful with a few different swimming pools, including a gorgeous heated pool in a basement quiet sanctuary. The spa is also lovely and the massages were great. The breakfast buffet had a large selection of fresh, delicious food with the option to have made-to-order coffee that was strong and hot! Our meals and drinks at The Refinery were also wonderful and excellent quality. All staff members were helpful and friendly. Binh at the front office greeted us every day with huge smiles and helped us with all our requests. Phuoc in the F&B department was really efficient in arranging our package inclusions and overseeing our dinner service. We had a delightful cooking lesson with Hep, who taught us how to make some of our favourite dishes. Binh from Four Plates gave great service every morning at breakfast and the security staff were always quick and helpful with arranging bicycles for us. The location of the hotel was really convenient; the old quarter is only a 10min walk and An Bang beach was an easy 20min cycle. There are plenty of restaurants of all price ranges. The free airport shuttle service was also very helpful and the staff arranged late check out for us. Overall, we had a wonderful stay and would love to come back!”

 “This place was exactly the relaxing resort I needed after a week in busy, downtown Ho Chi Minh. I stayed here for 5 nights. The breakfast buffet had a lot of great options. The room & bed was very comfortable. The pool was huge so it never felt crowded. The spa wa excellent. I also took advantage of their complimentary bike tour, koi feeding & Vietnamese coffee class. The staff was really attentive. Because I was traveling alone, a few of the staff was kind enough to carry some conversations with me. The location was excellent, only a 15 minute walk from ancient town Hoi An. I felt safe here, even traveling outside the resort. If you want a relaxing resort with close options & great prices/deals, I would definitely recommend this resort.”

 “Great resort. Good location – 10 minute walk away from the old quarter. Free shuttle bus to and back from An Bang Beach. Resort is very nice, great pool, great breakfast, rooms are very clean. The only thing we didn’t use was the jacuzzi on our balcony as it was a bit dated and didn’t look as clean. We had excellent service from a number of helpful staff including; Binh, Huy, Nhung, Thinh and Trung on Reception, and from My, Phat, F&B from the Spa. We also had an excellent driver, Vu who brought us to the airport and was very friendly and kind. Thank you!”

 “It’s a very nice place, service is impeccable. Rooms are begining to show their age.”

  “Lovely hotel, close to the centre of Hoi An. Large comfortable rooms and enthusiastic knowledgeable staff. Reasonably priced with a good pool in the centre of the hotel. Decent breakfast – would recommend it. One area that could be improved is the poolside service which was really slow and the food quite expensive.”

 “The best part of this place is the pool. It’s amazing. Be prepared for very expensive drinks and for them to hold a lot of your money that they won’t return for a few weeks for ‘incidentals’ upon arrival. 5 stars if they didn’t take a huge chunk of our spending money that we’re still waiting to have returned.”

4. Facilities

5. Photo

(copyrighted by Almanity Hoi An Resort & Spael )

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